September 25, 2017

Purchase FAQ

Purchase FAQ

1. Order-Related
2. Self Collections and Returns (Local)
3. Courier Service (Local)
4. International Shipping
5. Event-Related
6. Payment

 


 

Order-Related

How to purchase costumes?

Purchasing costumes with miiostore is easy! Simply select your costume, and click Add to Cart! Upon checkout, you can select delivery to your doorstep (free above $70) or self-collect (free).  It’s that simple! 🙂

Can I collect on the same day?

For urgent collections on same day, kindly email hello@miiostore.com to enquire.

Can I do an exchange?

Strictly no exchanges for costumes due to hygiene reasons.

How do I know if the costume can fit?

You can use this guide to get your body measurements to ensure fit.  Do verify your measurements before purchasing, as exchanges will not be entertained for wrong size purchased.


 

 

Collections and Returns

When do I go to the collection point to collect the costume?

You will receive a confirmation sheet within 24 hours of making the order, which will state your collection point date (usually within 1-2 working days).  If you need to change the collection date, click here to re-arrange a manual self collection date.

Do you have free delivery?

Yes! Delivery to doorstep is free for order values above $70 🙂 For orders below $70, you can choose the free self collect and return locations, or opt-in for one-way courier service for a small fee 🙂

Where are the free Self Collect / Return locations?

miiostore's Free Self Collection and Return Points

 


Courier Service

What are the delivery hours?

Daily: 10am – 5pm
Fri/Sat/Sun: Same as Daily Operating Hours, certain peak weekends may have delivery operating hours extended to 10pm.

 

Can you tell me more about your Free Shipping / Standard Courier Service?

By default, miiostore’s Standard Courier Service have the following T&Cs:

  • No selection of Timeslot
    • Courier delivers anytime within the operating hours, depending on his dynamic daily schedule.
  • Notification via Phone
    • Courier will call recipient mobile number 10 minutes before arrival
  • Courier Fees for No-Show
    • Courier will wait 10 minutes. For no-show, courier charges distance-based fees for re-delivery / deliver the next day.
  • Additional Fees: CBD/High-Security Areas/MBS/Tuas/Changi Airport (+$3-$9)
    • If your delivery address falls within the above areas, the additional fees will be made known to you upon receipt of the confirmation email.  The fees will be deducted from your additional refundable deposit.

Can you tell me more about your Premium Courier Service?

Top up for Premium Courier Service is available with following T&Cs (click here to topup):

  • Selection of Timeslot
    • Courier will deliver within following Timeslots
    • AM Slot A: 10am – 12pm
    • PM Slot A: 12pm – 2pm
    • PM Slot B: 2pm – 5pm
  • Notification via Phone
    • Courier will call recipient mobile number 10 minutes before arrival
  • Courier Fees for No-Show
    • Courier will wait 10 minutes. For no-show, courier charges distance-based fees for re-delivery / deliver the next day.
  • Additional Fees: CBD/High-Security Areas/MBS/Tuas/Changi Airport (+$3-$9)
    • If your delivery address falls within the above areas, the additional fees will be made known to you upon receipt of the confirmation email.  The fees will be deducted from your additional refundable deposit.

 

 

I have selected Premium Courier for AM Slot A but realised I cannot make it at that time. Can I change the timeslot to PM Slot B?

Sure! You can make changes to your order by emailing your order receipt to hello@miiostore for change in timeslots. Do note that this has to be done 24H in advance, otherwise we wouldn’t be able to fulfill your request in time.

 

I have selected Normal Courier but realised I need to upgrade to Premium Courier. Can I do this?

Of course! You can make changes to your order by emailing your order receipt to hello@miiostore for change to Premium Courier. You will be advised to purchase the relevant topups here. Do note that this has to be done 24H in advance, otherwise we wouldn’t be able to fulfill your request in time.

 

What if I am not at home during the delivery time?

The courier will contact you by phone 10 minutes before reaching, and will wait for maximum 10 minutes at your destination. If recipient is still uncontactable at the door or by phone, courier will report a no-show and take the package back to HQ.

If you will not be at home, you can authorise courier to leave it at the riser, gate, door, or with your family/housemates. To do this, inform the courier directly, before your delivery. If applicable, do remember to make the relevant ARD payment if you have not already done so. Do note that miiostore will not be liable for any loss/damage of costumes if you choose the above method.

If you prefer to receive the parcel by hand, a re-delivery will be arranged within the operating hours during the same day or the next day.  Do note distance-based fees will be charged for re-delivery.

 

What time will the courier arrive?

For normal service, courier will deliver anytime within the operating hours. For premium service, courier will deliver within the chosen slot.

 

Why can’t you give me an estimated time?

As courier operates a dynamic schedule (eg. traffic jams, delays, urgent point to point requests), the courier time of arrival to your area is not predictable. Unlike a scheduled despatch, our courier does not operate a fixed schedule to locations (eg. Morning West Area, Afternoon East Area etc).

Tip: You can attempt to give the courier a call to check if he is in your area. Courier will try his best to answer your call, provided he is not currently despatching goods/driving.

 


International Shipping

How long does International Shipping take?

Click here to view International Shipping delivery times. 🙂

Event-Related

I won the best dressed awards! Can I share the photos with you?

Sure! Kindly email bestdressed@miiostore.com and we will be happy to publish them in our gallery and FB/Instagram pages 🙂

 

 


 

 

Payment

How do I make payment?

Payment can be made via the website. Currently, we accept two modes: 1) Paypal, and 2) Direct Bank Transfer for most local banks (eg. POSB/DBS/OCBC/UOB).  Do refer to the checkout page for instructions!

 

Do you accept credit card payment?

Yes, we do! Kindly select “Paypal” upon checkout and choose the “Credit Card” option.

 

 

Partnerships, Collaborations

I have an upcoming media event!  Can we collaborate please?

Sure, kindly email partners@miiostore.com to enquire.

 

Other Questions?

 

Kindly email hello@miiostore.com.